Customer Service Policy

SNAPINVENT strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.

To accomplish this mission, we agree upon these values:

  •  Anticipating the needs of our customers and planning accordingly
  • Greeting our customers promptly, cheerfully and respectfully
  • Listening carefully and giving full consideration to the requests and concerns of our customers
  • Communicating honestly, courteously and knowledgeably
  • Providing follow-through for our customers promptly, responsibly and efficiently
  • Serving with pride, commitment, and with high ethical standards
  • Respecting the individual and encouraging participation


Policy Statement
It is the SNAPINVENT policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If you have any further questions, please don't hesitate to contact us at contact@snapinvent.com


service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not ?fall through the cracks.? The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.

Procedure for responding to complaints, requests for service and questions that come to the SNAPINVENT Center Office through a customer visit, call, letter or email. Departments are expected to use similar standards and procedures for the complaints, requests and questions that come directly to the department and not through the SNAPINVENT Center Office.

The policy is not intended to cover:

  •  Complaints about the performance of specific employees, which are handled by the department manager in conjunction with the owner.
  •  Claims for damages, which are to be filed with the SNAPINVENT Center Insurance carrier.

Resolution
  •  A substantive response should be provided within seven business days.
  •  This response should include snapinvent company analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the SNAPINVENT to accommodate the customer?s request.
  •  If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response.
  • The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.
Response Procedure
When a customer calls SNAPINVENT with a complaint, question, or request for service, the issue should be resolved immediately, if possible, by the Office or by referral to the appropriate department.
  •  If immediate resolution is not possible, the SNAPINVENT Center Office will take down the necessary information and let the customer know when and from whom he or she can expect a response.
  •  The department receiving the referral is responsible for resolving the issue per the above standards. E-mails or Postal Letters to the SNAPINVENT Center Office
  • When customers send e-mail (or postal mail) to the Center Office with complaints, questions, and requests for service, the Center Office will send an acknowledgment e-mail (or postcard) within one business day.